Acceptance of Terms
By using our website or purchasing our services, you acknowledge and agree to these Terms and Conditions. We reserve the right to modify these terms at any time. Continued use of the site or services signifies your acceptance of any updated terms.
Our Services
Protect Alert Group provides SOS pendants and related emergency response services. Our products are intended to support personal safety by providing emergency assistance when needed.
User Responsibilities
- Users must ensure that all personal information provided is accurate and up-to-date.
- Our services are intended for individuals aged 18 and over; products should not be purchased or used by children.
- Users must not misuse our services or attempt to interfere with the functionality of the website or devices.
Payment and Subscription Terms
- Payment must be made in accordance with the agreed subscription plan (monthly or annually).
- Cancellation requests must be submitted at least 30 days before the end of the current billing cycle.
- Refunds are offered if the service is cancelled within the first 90 days of purchase, subject to the return of the device in good condition.
Limitations of Liability
- Protect Alert Group is not liable for any damages resulting from the misuse of our products or services.
- We are not responsible for issues arising from third-party service providers, such as network providers.
- In case of any system outages, we will make all reasonable efforts to restore services as quickly as possible, but we cannot guarantee uninterrupted service
Data Protection
Our collection and processing of personal data are governed by our Privacy Policy.
By agreeing to these Terms and Conditions, you acknowledge that you have read and understood our Privacy Policy.
Device Use and Maintenance
- The SOS pendant should be tested regularly to ensure it functions correctly.
- Users are responsible for charging and maintaining the device as instructed.
- Our products are not to be submerged in water or exposed to conditions that may damage them.
Amendments to Terms
Protect Alert Group reserves the right to update these Terms and Conditions at any time. Notice of significant changes will be provided on our website. It is your responsibility to review these terms periodically.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with UK law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: [email protected]
- Phone: 0800 048 4575
- Address: Suite F2, 6 Whittle Road, Ferndown, Wimborne, BH21 7RU
