Shipping policy
Shipping Policy
Welcome to protectalert.co.uk! We strive to provide an excellent shopping experience and ensure your purchases are delivered promptly and safely. Below, you’ll find all the details about our shipping policy.
1. Shipping Destinations
We ship to the following locations: United Kingdom
2. Processing Time
Orders are typically processed within 3-5 after payment confirmation. Please note:
- Orders placed on weekends or holidays will be processed on the next business day.
- High-demand periods may result in slight delays.
3. Shipping Methods and Costs
We offer the following shipping options:
Shipping costs are calculated at checkout based on your location and chosen delivery method.
4. Delivery Times
Estimated delivery times vary by location:
- Domestic:3-5 days
Please note that delivery times are estimates and may be affected by external factors such as customs clearance, weather, or carrier delays.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number.
6. Customs, Duties, and Taxes
For international shipments, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer and vary by country.
7. Lost, Stolen, or Damaged Packages
We are not responsible for lost, stolen, or damaged packages. However, if you encounter an issue, please contact us at 0800 0484 575, and we’ll do our best to assist you.
8. Returns and Exchanges
Please refer to our Return Policy for details about our return and exchange policy.
9. Contact Us
If you have any questions or need further assistance with shipping, please contact us:
- Email: contact@protectalert.co.uk
- Phone: 0800 048 4575