Privacy Policy
Protect Alert Group (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and safeguard your information in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).
Who We Are
Protect Alert Group, is a UK-based Medicare company offering SOS pendants for emergency response. Our contact details are as follows:
- Company Name: Protect Alert Group
- Address: Ferndown industrial estate
- Contact Email: [email protected]
- Contact Phone Number: 0800 048 4575
What Information We Collect
- Customer Details: Name, address, phone number, and email address.
- Emergency Contacts: Information about your nominated contacts, including their name, phone number, and relationship to you.
How We Collect Your Information
We collect your information when:
- You sign up for our services online or over the phone.
- You submit your information through lead forms or inquiries.
- You provide emergency contact details to us.
How We Use Your Information
- Emergency Response: To contact your nominated emergency contacts in case of an emergency.
- Customer Service: To manage your account, respond to your inquiries, and provide ongoing customer support.
- Marketing and Communications: To send you information about our products, services, promotions, and updates (with your consent, where applicable).
How We Store Your Information
- We store your information securely on our CRM system, which is provided by Go High-Level. This CRM platform uses secure servers and data protection measures to safeguard your information. We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this privacy policy.
Data Sharing and Third Parties
We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your information with:
- Service Providers: For example, payment processors or emergency response services who help us deliver our services.
- Legal Requirements: If required by law or to protect our legal rights.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the information we hold about you.
- Correction: You can ask us to correct any inaccuracies in your information.
- Deletion: You can request the deletion of your personal data.
- Restriction: You can ask us to restrict how we process your data.
- Objection: You can object to certain types of data processing, such as direct marketing.
- Portability: You can request that we transfer your data to another service provider.
To exercise any of these rights, please contact us at [email protected].
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and update the effective date at the top of this policy.
How to Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
- Email: [email protected]
- Phone: 0800 048 4575
- Address: Suite F2, 6 Whittle Road, Ferndown, Wimborne, BH21 7RU
